Privacy Policy

1. Introduction

Welcome to OUTLAST Turf & Sports Arena ("we", "our", or "us"). We operate premier sports turf booking facilities and sports infrastructure services in Chennai, Tamil Nadu, accessible via outlastturf.com.

We are committed to respecting your privacy and protecting the personal information you share with us when booking turf slots, subscribing to academy programs, or using our sports services. This Privacy Policy outlines how your information is collected, used, disclosed, and safeguarded.

2. Information We Collect

When you interact with OUTLAST Turf, we collect information necessary to provide and manage our booking services:

• Personal Identification Data: Full Name, Mobile Number, and Email Address provided during slot reservation or enquiry.
• Booking & Transaction Data: Selected turf location, branch ID, booking date, time slots, duration, sport choice (Football/Cricket/Badminton), and payment status.
• Payment Information: Online payments are processed through PCI-DSS compliant third-party payment gateways (Razorpay). We do not store your full credit card numbers, debit card PINs, or net banking passwords on our servers.
• Communication Logs: Messages, feedback, or support queries submitted via our website contact forms, WhatsApp API integrations, or phone calls.

3. How We Use Your Information

We use your information strictly for legitimate operational purposes, including:

• Processing and confirming your turf slot reservations instantly.
• Sending automated booking receipts, digital tax invoices, and booking status updates.
• Dispatching automated pre-session reminders (e.g. 24-hour and 2-hour WhatsApp reminders) so you never miss your game.
• Providing customer support and responding to refund or reschedule inquiries.
• Preventing fraudulent bookings and maintaining security across our booking network.

4. WhatsApp Messaging & Communications

By providing your phone number during slot reservation or inquiry, you consent to receive transaction-related messages from OUTLAST Turf via the Meta WhatsApp Cloud API.

• Transactional Notifications: Booking confirmations, payment receipts, and automated game reminders.
• Customer Support: Quick assistance when you message our official WhatsApp business number (+91 78458 88514).
• Data Privacy: We strictly do not share your mobile phone number with third-party advertisers or telemarketers.
• Opt-Out Choice: You can opt-out of automated WhatsApp notifications at any time by contacting our support team at info@outlastturf.com or replying STOP.

5. Data Protection & Third-Party Sharing

We value your privacy and do not sell, rent, or trade your personal information. We share data only with trusted technology partners who assist us in operating our services under strict confidentiality agreements:

• Razorpay: Secure payment processing.
• Supabase: Secure cloud database storage with row-level security protocols.
• Meta WhatsApp Cloud API: Official messaging infrastructure for booking reminders.

6. Security & Data Retention

We implement industry-standard encryption protocols (HTTPS/SSL), database access controls, and protected API endpoints to safeguard your information. We retain personal booking logs only as long as necessary to fulfill transaction requirements, accounting obligations, and legal compliance.

7. Contact Us & Grievance Redressal

If you have questions about this Privacy Policy or wish to update or delete your personal details, please reach out to our team: